Terms & Conditions

Bookings

All offers and bookings are subject to availability. The person making the booking must be 18 years of age or over at the time of booking. 25% of the total cost of your holiday is payable as a deposit at the time of booking. Bookings can be made by telephone and confirmed via email. We can only provisionally hold a cottage booking for seven days without a deposit. The balance payment is due six weeks before the start date of your holiday. On receipt of this payment we will send you directions and key safe details. For bookings made within six weeks of arrival the full cost of your holiday is due at the time of booking.

Arrival and Departure

All four cottages have the same arrival time of after 4.30p.m and departure time of 10am. We appreciate that the above times may not always suit; if you would like to vary these times we will certainly endeavour to oblige. Please let us know in advance.

Saturday arrival for 2024 and Friday arrival for 2025, all cottages.  Short breaks are also available, please enquire.

Number of persons using the property

No more than the stated maximum occupancy level of any cottage may be exceeded at any time.

Dogs – Tal y Gaer Cottage and Bwthyn Gynon

Only one dog is permitted. We regret that we cannot accept puppies. Your dog must be kept under firm control at all times. It must not be allowed on any of the furniture, locked in any room nor upstairs. It must be fully house trained and be kept on a lead at all times when outside the cottage. Your dog must not be allowed to foul the grounds or interfere with surrounding farm stock.

Care of property, breakages and damage

We ask that care is taken with the property, both the cottage you rent and anything else on the premises. If accidental damage of a minor nature should occur, you will not normally be charged, but the party leader will be liable for damages not classified as such. Your cottage will have been thoroughly cleaned and inspected before you arrive. You agree to keep the accommodation clean and tidy and leave the property in a similar condition. We reserve the right to refuse to hand over to you, or to repossess, the accommodation if we reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. These circumstances will be treated as a cancellation by you.

We agree to provide the property in a good state of repair and condition and furnished and equipped to a good and proper standard. Also to rectify as quickly as possible any problems which arise with the property during your stay. In return we ask that you leave the property in a clean condition and to report any breakages/damage before departure.

Cancellation and Insurance

All monies paid are non-refundable, unless we are able to re let the property. In such a case, if just the deposit has been paid, it will be refunded less an administration fee of £25. If the full amount has been paid, we will refund the amount that we are able to re-let the cottage for, less an administration fee of £25. We have all necessary third party and public liability insurance on the property. However your personal and travel insurance is not included, and we strongly advise you take out Personal Travel and Cancellation Insurance.

Matters beyond our control

You must take all necessary steps to safeguard your personal property and no liability to you is accepted in respect of damage to or loss of such property.

Mike and Cathy are on hand to answer any questions/queries that you may have and it is our desire to make your stay with us at Pwllderi Cottages as happy and memorable as possible.